In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), by accepting this Privacy Policy you are informed of the following:
The data controller is Adrià Claramunt, operating under ABN 59 662 983 805, with registered address in Byron Bay, NSW, Australia.
Email: info@ten2go.fit
This Privacy Policy applies only to personal data collected through this website and/or application. It does not apply to information collected by third parties through other websites, even if they are linked from this site.
The controller is committed to managing personal information in a secure manner, protecting user privacy and complying with applicable Australian data protection laws. Given the nature of the processing activities, no formal Privacy Officer appointment or Privacy Impact Assessment is currently required.
This policy is reviewed whenever there is a significant change and at least once per year.
1. WHAT IS PERSONAL INFORMATION?
Personal information is any information or opinion that identifies an individual. This may include name, email address and, where invoicing is required, additional details such as full address and billing or tax-related information.
When visiting the website, certain information may also be collected automatically for technical reasons, such as IP address, browser type or operating system.
2. PRINCIPLES FOR HANDLING PERSONAL INFORMATION
Personal information is handled in accordance with the Australian Privacy Principles, including:
Lawful and fair collection: information is collected only where reasonably necessary and with the user's knowledge or consent.
Data minimisation: only information required for the stated purpose is collected.
Use and disclosure limitation: information is used only for the purposes for which it was collected, unless otherwise permitted by law.
Security: reasonable steps are taken to protect personal information from misuse, loss, unauthorised access or disclosure.
3. PURPOSES OF COLLECTION
Personal information may be collected and used for the following purposes:
Managing users and subscribers of the website and application
Providing products, services and customer support
Sending communications, updates and promotional content (with consent)
Meeting legal, accounting, tax and administrative obligations
Website analytics, marketing and performance measurement
Publishing content or testimonials with prior consent
Personal information will not be sold or rented to third parties. It may only be shared with service providers where necessary to deliver the service.
4. MINORS
The website and services are not intended for individuals under the age of 14.
If a user is under 14, parental or guardian consent is required before any personal information is collected.
5. LEGAL BASIS FOR PROCESSING
Personal information is collected and processed based on:
User consent
Performance of a contract or provision of services
Compliance with Australian legal and regulatory obligations
Legitimate business interests, such as improving services or website functionality
Consent may be withdrawn at any time by contacting us.
6. CATEGORIES OF PERSONAL INFORMATION
The information collected may include:
Clients
Name, contact details, billing address, payment-related information and details necessary to provide the contracted service.
Website and App Users
Name, email address, IP address, device and browser information, and any data voluntarily submitted via forms or email.
Suppliers and Contractors
Contact and identification details required to manage the commercial relationship.
Marketing and Communications
Information related to newsletter subscriptions, preferences and interaction with marketing content.
7. DATA RETENTION
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
8. ACCURACY OF INFORMATION
Users are responsible for ensuring that the personal information they provide is accurate, up to date and complete.
9. DATA SECURITY
Reasonable technical and organisational measures are in place to protect personal information against loss, unauthorised access, misuse or disclosure.
The website uses SSL encryption to ensure secure data transmission.
10. USER RIGHTS
Under Australian privacy law, users have the right to:
Request access to their personal information
Request correction of inaccurate or outdated information
Make a complaint about the handling of their personal information
Requests can be made by contacting:
Adrià Claramunt
Byron Bay, NSW, Australia
Email: info@ten2go.fit
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. SERVICE PROVIDERS AND INTERNATIONAL DATA TRANSFERS
We may use third-party service providers to operate the website and services, including:
Stripe Inc. for payment processing
Google Analytics for website analytics
Some service providers may store data outside Australia. Reasonable steps are taken to ensure these providers comply with applicable privacy standards.
12. MARKETING COMMUNICATIONS
You may opt out of receiving marketing communications at any time by using the unsubscribe link in emails or by contacting info@ten2go.fit.
Opt-out requests are processed within a reasonable timeframe.
13. SOCIAL MEDIA AND PLUGINS
This website may include links to social media platforms. Any interaction with these platforms is subject to their own privacy policies.
14. ACCEPTANCE AND CHANGES
By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.
This policy may be updated from time to time. Continued use of the website constitutes acceptance of any changes.
15. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website and platform, analyse usage, enhance performance and provide a better user experience.
Cookies may be used to:
Understand how users interact with the website and application
Measure traffic, performance and usage trends
Remember basic user preferences
Improve security and service functionality
We may use third-party analytics and tracking tools such as Google Analytics or similar services. These tools collect aggregated and anonymised information and may store data on servers located outside Australia.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the availability or functionality of certain features of the website or platform.
By continuing to use our website or services, you acknowledge and accept the use of cookies as described in this Privacy Policy.