Registrate
Regístrate gratis

1. BUSINESS DETAILS

In accordance with the Competition and Consumer Act 2010 and the Australian Consumer Law, the following information is provided:

The owner and operator of this website and application is Adrià Claramunt, operating under ABN 59 662 983 805, with registered address in Byron Bay, NSW, Australia.

2. PURPOSE OF THESE TERMS

These Terms and Conditions govern the access to, navigation and subscription to the Ten2Go platform, a digital SaaS solution designed for fitness professionals and personal trainers to create, manage and deliver training programs to their clients.

These Terms remain in force while they are accessible on the website or application. Ten2Go reserves the right to modify these Terms at any time. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

Subscription to the service is not possible without accepting these Terms, the Privacy Policy and any applicable policies.

By accepting these Terms, the user confirms that:

  • They have read and understood the Terms

  • They have legal capacity to contract

  • They are using the platform for professional or business purposes

3. PLATFORM ROLE – INTERMEDIARY SERVICE

Ten2Go acts solely as a technology platform and intermediary between trainers and their clients.

Ten2Go:

  • Is not a party to any agreement between trainers and their clients

  • Does not review, supervise or validate training programs or content

  • Is not responsible for results, outcomes or disputes between trainers and clients

All responsibility for the content, programs and services provided rests with the trainer.

4. USERS AND REGISTRATION

4.1 Trainers

Trainers must register by providing accurate and complete information. Each trainer is responsible for maintaining the confidentiality of their login credentials.

4.2 Clients

Clients may only access the platform by invitation from a registered trainer.

Ten2Go is not responsible for the relationship, obligations or payments between trainers and their clients.

5. FREE TRIAL

Ten2Go offers a 15-day free trial to new trainers.

  • No charges are made during the trial period

  • The trial automatically converts to a paid monthly subscription unless cancelled before the end of the trial

  • Only one trial per trainer or business is permitted

  • Ten2Go reserves the right to suspend or terminate trial access in cases of misuse.

6. SUBSCRIPTION, PRICING AND PAYMENTS

6.1 Subscription Model

Subscriptions are billed monthly in advance and renew automatically unless cancelled.

6.2 Payment Method

Payments are processed securely via Stripe. Ten2Go does not store card details.

Accepted payment methods may include Visa, Mastercard and American Express.

6.3 Prices and Taxes

Prices are displayed in AUD and are exclusive or inclusive of GST depending on the applicable tax rules at the time of billing.

Ten2Go reserves the right to update pricing. Price changes will not affect the current billing cycle.

7. CANCELLATION AND REFUNDS

Subscriptions may be cancelled at any time through the user account.

  • Cancellation stops future renewals

  • No refunds are provided for partially used billing periods

  • Fees already paid are non-refundable except where required by Australian Consumer Law

  • Nothing in these Terms excludes any non-excludable consumer guarantees under Australian law.

8. ACCEPTABLE USE AND CONTENT

Trainers are fully responsible for all content uploaded to the platform.

The following content is strictly prohibited:

  • Sexual or explicit material

  • Content involving minors

  • Misleading or false information

  • Pyramid schemes or unlawful activities

  • Use of Ten2Go branding in a misleading manner

Ten2Go may remove content or suspend accounts that breach these rules.

9. INTELLECTUAL PROPERTY

All intellectual property related to the platform, software, design and branding belongs to Ten2Go or its licensors.

Users retain ownership of their content but grant Ten2Go a non-exclusive, worldwide, royalty-free licence to use, host and display such content solely for operating the service.

10. Service Disclaimer

Ten2Go is a software platform designed to assist fitness professionals in managing and delivering training programs. Ten2Go does not provide fitness, medical or health advice and does not supervise, monitor or control the execution of any training programs.

Trainers are solely responsible for ensuring that all programs, exercises and recommendations provided through the platform are safe, appropriate and compliant with applicable laws, professional standards and the individual circumstances of their clients.

Ten2Go is not responsible for any injuries, health issues, damages or losses resulting from the use of training programs created, shared or delivered through the platform.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law:

  • Ten2Go is provided "as is" and "as available"

  • Ten2Go is not liable for indirect, incidental or consequential losses

  • Total liability is limited to the amount paid by the user in the preceding 12 months

  • Nothing in these Terms limits rights that cannot be excluded under Australian Consumer Law.

12. SUSPENSION AND TERMINATION

Ten2Go may suspend or terminate access immediately if:

  • These Terms are breached

  • The service is misused

  • Payment obligations are not met

Upon termination, access to the platform will cease immediately.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of New South Wales, Australia.

Any dispute shall be subject to the exclusive jurisdiction of the courts of New South Wales.

14. LANGUAGE

These Terms are provided in English. Any translated versions are for convenience only.

Last updated: December 2025

Copyright © 2025